By G. David Garson
Using info know-how within the public quarter has been an more and more sought after overseas development. With this swift enlargement comes many concerns, demanding situations, and matters in terms of the appliance of public details know-how. The guide of analysis of Public details expertise compiles estimable learn at the international pattern towards the speedily expanding use of data know-how within the public region, discussing such matters as e-government and e-commerce; undertaking administration and knowledge expertise evaluate; procedure layout and information processing; safeguard and safety; and privateness, entry, and ethics of public info expertise.
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Extra resources for Handbook of Research on Public Information Technology
The final group, and potentially the most critical one, is government-to-citizen (G2C). This refers to the government’s interaction with the citizenry. A recent 22-country study indicated that governments around the globe identify that that a customer-centric focus is critical for e-government success (Hunter & Jupp, 2001). In areas with low Internet penetration, it might be the only area of focus for e-government projects because of the limited access. Citizens broadly refer to all individuals that interact with the government.
E-government is a tool that facilitates improved delivery of products and services to all participants that interact with the government. Secondly, as mentioned earlier, public administration refers to the products and procedures that the government implements to interact with its constituents: citizens, businesses, employees and other governments. ” This is a very broad definition and it encompasses many different theories and applications. This chapter focuses mainly on the managerial aspects of public administration, due to its relevance for implementation of e-government.
Another way of considering the many functions of public administration is to view them from the standpoint of the constituent or beneficiary of the service. For example, government provides services to citizens, businesses, employees and other government entities. The following section considers these constituents in more detail. Issues in e-government have a direct and critical impact on the administration of public services. Discussions of e-government initiatives in the public administration domain are relevant for the following reasons: 1.